There was a very long wait at the rental counter. On top of that Thrifty didn't have the mini-van that we RESERVED ahead of time. What's the point of a reservation then?! They gave us a small SUV that didn't even fit our luggage for a family of 6. Very disappointed.

We waited in line for almost two hours. American service is really not that great.

Not good; they didn't reserve a car for us.

We had to wait ages to pick up the car. I was only 3rd in the queue but waited over an hour - it seems the Thrifty staff spent ages trying to upsell each customer, hence the wait. By the time I was seen, the queue was around 20 people long and growing. By contrast, the drop off procedure was swift and efficient and the car itself was as ordered and expected

Overall really good experience, car condition was very good