Lady behind the counter told the man in front of us he needed to buy insurance and he refused saying it was included. When it was our turn we were told we weren't covered by any insurance and to buy some through dollar, I refused. She then offered to prepay for fuel even though that was already included through easyrentcars.
When she actually processed the booking she couldn't avoid the fact it said that insurance was included that she tried to pretend wasn't there.
The cars in our section were all old and there was only about 3-4 of them.
Would never go through Dollar again.
The counter service was very efficient. Just a quick check of the order and submission of a credit card, and the process was completed quickly. They gave a simple introduction to the insurance without being pushy.
Compared to others, this company is the most cost-effective with full insurance included. No hard selling, plenty of counters at LAX, and fast service.
About QEEQ:10.0/10
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