No hay claridad en los montos de seguros en el proceso de reserva. Los seguros valen más que la misma renta del vehículo

The staff at the rental office was excellent, noting all the issues with the vehicle. When I rented the car, the fuel tank wasn't full. I wonder if I will get a refund for the fuel I left when I return the car with a full tank?

Did not get the car; reason given was no available cars. No prior notification. Poor service.

The queue situation was manageable. Later, they offered a paid upgrade to an automatic transmission, which I accepted.

This was a horrible experience and I will never use Hertz again. Upon arrival at the counter late at night with a 1 and 3 year old I was advised that they didnt have our vehicle stating the person before us didn't return it. I specifically rented a van and paid extra for a car seat because of the size and young ages of my family members. Not only did they not have my vehicle but they made no effort to provide me with a replacement of any size. 8pm at night, in a foreign country, with young kids and was not offered any sized car. Instead I was forced to go to one of your competitors and had to pay significantly more for a small compact car which didnt fit all our luggage and had no car seats for my children. I have never been so dissapointed in a travel supplier and I'm a corporate event planner who deals with multiple travel suppliers a day.