Very please with the service

We arrived on time but the designated car model was not available. They offered a free upgrade which we did not accept, so we opted for a paid upgrade.

The queue time was quite long, waited for half an hour due to limited availability of 7-seater cars.

The service attitude was okay, but the waiting time was extremely long. The first round of waiting took almost 20 minutes, and when it was finally my turn, I was told the car would take another 20 minutes to be ready. However, it took over an hour, and there wasn't even a place to sit during the wait because the Alamo rental office next to Seville train station is very small. Finally, after my strong request, they replaced the car with another one. They explained that they rarely have automatic cars and suggested I choose a manual car instead. After I accepted the manual car, I received the car smoothly.

The service was good, they were patient in answering questions and didn't aggressively sell insurance.

Maria at Seville Santa Justa station was brilliant and should get a medal for counter staff service. We were upgraded and she set the GPS to English for us. In Madrid the service was fast and efficient and we were credit for the extra petrol we returned. Our only problem was the signage at Madrid Terminal 4 which was unhelpful in finding the entrance to Alamo returns.