QEEQ great - but pick up was cumbersome and felt pressured into upsell

Good

I booked a Lexus as per the website's instructions, but was given a Lynk & Co. They claimed their rental company didn't have any Lexus cars and aggressively tried to sell me extras. First, they pushed to sell snow tires for 200 euros a day, then reduced it to 100 euros and eventually to 60 euros after I refused. They then tried to sell insurance and threatened that I could not drive without snow tires, and set a very high deposit. Moreover, when returning the car, they spent 15 minutes inspecting it and found a barely visible spot on the windshield, for which they could not prove I was responsible, and said they needed to replace the entire windshield, charging me 1080 euros. This is blatant robbery. Avoid using this rental company noleggiare at all costs. This is the first time in over ten years of renting cars in Europe that I have encountered such shameless extortion.

Kept pushing insurance

Average

Long wait time at Milano Centrale desk with only one staff member at a busy time. Had to leave and come back as didn't accept debit card or Amex credit card. Vehicle was no longer available by the time I returned and had to wait for several hours for another vehicle to return. Required €1,800 deposit for vehicle, which Qeeq didn't communicate clearly on booking emails. As I didn't have this amount available on my card I was forced to buy extra insurance from Noleggiare that I didn't need, amounting to almost €400 over the booking period. During booking, had to ring the Milano Centrale office 15 times to confirm I could drop the vehicle back later than the booking time. Drop off location was correct on the Noleggiare invoice, but incorrect on the Qeeq email and voucher. All in all a subpar experience and unlikely I would book again with Noleggiare, and would expect Qeeq to improve their communication on deposits required significantly.

Long wait time at Milano Centrale desk with only one staff member at a busy time. Had to leave and come back as didn't accept debit card or Amex credit card. Vehicle was no longer available by the time I returned and had to wait for several hours for another vehicle to return. Required €1,800 deposit for vehicle, which Qeeq didn't communicate clearly on booking emails. As I didn't have this amount available on my card I was forced to buy extra insurance from Noleggiare that I didn't need, amounting to almost €400 over the booking period. During booking, had to ring the Milano Centrale office 15 times to confirm I could drop the vehicle back later than the booking time. Drop off location was correct on the Noleggiare invoice, but incorrect on the Qeeq email and voucher. All in all a subpar experience and unlikely I would book again with Noleggiare, and would expect Qeeq to improve their communication on deposits required significantly.