Best Hokkaido car rental with good rates and helpful staff. QEEQ is the icing on the cake.

Overall it was okay. They picked us up at the JR station and dropped us off at the airport, but the car's power was really weak. They said this is standard for driving, and Japanese toll roads and highways are quite expensive, so we didn't travel very far.

When returning the car, there were some scratches on the bumper that didn't affect anything, but they charged me 120,000 yen. Total rip-off. I suspect the car was already like that when I picked it up, but unfortunately, I didn't take pictures then. Plus, the car didn't match the booking.

easy flexible, staff can speak mandarin

good

Very smooth rental service and good English speaking staff. While the pick-up location is about 5min drive away from the airport, then rental company is very responsive on LINE and provides very clear information where they come pick you up at the airport and without much waiting.

Simple process to book. Unclear with 4WD query if car has it or not. Easyrentcars.com could not answer the question and I had to clarify with the actual rental company itself. It would be beneficial to show 4WD option for locations with winter conditions.

The car was perfect for what we wanted and needed. The customer service person at pick up was really helpful, spoke English so she could explain everything we needed to know. The only issue was that our google maps gave better directions than the onboard sat nav. The sat nav kept telling something in Japanese to me, even though we had the English language turned on. So I’m not sure what it was trying to get across to me.

I was worried about using a site to book that I hadn’t previously heard of, who were giving really good prices for the vehicles we were looking at. Based on this experience, the app will be my first point of call for booking rental vehicles, even in my home country of Australia m.