Average

The overall experience was great.

Quite good. The service is good, and there are plenty of cars to choose from. If you find the car's condition isn't up to par, it's easy to switch cars.

Satisfied, the car model is good and relatively new.

Wide selection of vehicles, overall good value for money.

It is quite convenient, and the procedures are not very complicated. However, I originally wanted to use the self-service machines in the lobby, but twice I got to the last step and it said I needed to go to the counter, wasting a lot of time. The response of the self-service machine was also quite slow, and the information required was a lot and mixed. I encountered a female staff at the counter, her attitude was very bad, she seemed to be Mexican. But another African American guy had a good attitude. The customer service staff in the lobby are generally good.