Make sure to insist on receiving the vehicle you booked or one of the same class. We had booked a compact MPV because we had a lot of luggage. Initially, the company told us there was an issue with the car we chose and offered a downgraded Opel Crossland as a replacement, which we agreed to. However, upon arrival at the airport, we were presented with a red Citroën C4, claiming that the agreed Opel vehicle also had issues. The trunk of the Citroën couldn't fit the luggage for four people, forcing us to negotiate with the platform to switch to a same-class vehicle in Izmir. Although the process started with some complications, the trip became very enjoyable after switching cars. Finally, when picking up the car, take a 360-degree video to thoroughly document the car's condition to avoid any disputes when returning it.
There is no office at the airport. I called the rental company and waited a long time for them to arrive. The office is a ten-minute drive from the airport. The car had no fuel, and I had to refuel it myself. This company seems very small and unreliable. I do not recommend it. Picking up the car took too much time. It's better to rent from a company that has an office at the airport.
They tried to upsell additional services. The staff aggressively recommended us to buy extra insurance for 39 euros.
About QEEQ:8.0/10
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