The car was excellent ! The staff was super helpful. Really lovely and service oriented people. Specifically, Jodi who helped us with our car is amazing !
Booked a car from Budget, but at the location, Budget and Avis share the same counter. The car we got had the Avis logo. It was actually a hybrid Toyota Yaris, very new with only 2,000 kilometers on it and fuel-efficient. The car was equipped with CarPlay, making it easy to connect the phone for music and Google Maps navigation.
The charges were unclear and there were duplicate charges. This is also a problem with the car rental platform, as it showed that all fees except the deposit had been collected. However, upon arrival at the car rental company, I was charged an additional 470 euros for an order that included insurance costing over 1,000 yuan. Very frustrating. I advise against using such rental intermediaries; they are deceptive. Next time I travel abroad, I'd prefer to rent a car directly at the rental site or book through the car rental company's official website. While the prices might appear higher, the total cost is actually clearer and often cheaper. This was an expensive lesson learned.
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