straightforward, but with some quality of life changes that would have improved.

There were not many staff members, so a bit of waiting time was needed.

Counter staff was helpful n polite

Awesome service

Loved the compact economical car. Friendly and helpful counter staff super quick return. Well done

Pros: got upgraded to a Mitsubishi Outlander because they were out of corollas’. Cons: Car smelled of PISS. No kidding. They really need to wet vacuum the seats or interior detail their cars regularly.

Great rates! I couldn’t even get close to the rates they offered even when I tried booking directly with the provider! Thanks!

It would be better if Ace gave their customers their local phone number to arrange pick-up from the airport. The 1800 number is just a recorded message. After a long flight it is frustrating to have to wait 40 minutes not even knowing if Ace will come to pick you up. Also had to wait for 20 minutes just to give my keys back at the end of the hire while they signed up new renters. They should have a dedicated staff member handling returns. When I finally got to the counter it took only 30 seconds