The service attitude was decent, though there was only one person at the counter. When picking up the car, the staff informed us that the BMW 3 Series we reserved was not available and arranged an Audi A4 without our consent. We later spoke to the store manager who helped us get a Mercedes C180. Additionally, no one guided us during pickup; we searched in the parking garage for a while.
Very poor experience. The rental platform promised a 1400KM driving limit, but charged extra for 700KM. After a long appeal, the customer experience was terrible with serious unexplained charges!!
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