It is a nightmare, trying to talk to recovery hot line.
Song Teck Chua
France
Reviewed: Wed, Nov 22, 2023
About Alamo:9.0/10
I need a damage report for the claim that they currently put on me for 2500 Euro. I had an incidence where the right front Tyre was flat prior to me returning the car. The recovery number which I called, I have hard time trying to communicated for language barrier.
Picking up the car was very convenient. The reserved XC60 was unavailable and required a transfer, but the front desk staff asked me if I would like a free upgrade to a BMW 4 Series.
The rental service quality is excellent, no upselling. Since the small car we booked was unavailable, they upgraded us for free. The car was in good condition, full tank on pickup and return, quick drop-off process, and deposit was refunded immediately.
Excellent service, quick processing, free upgrade. Originally booked a seven-seater manual, got a Ford seven-seater automatic. Return was quick, deposit of 250 euros refunded immediately.
“Je n’ai pas pu prendre possession du véhicule dont j’ai réglé la location.”
About Alamo:6.0/10
Pas d’agent présent au comptoir.
C’est l’agent du comptoir national qui m’a pris en charge.
About QEEQ:7.0/10
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Customer Service
It is a nightmare, trying to talk to recovery hot line.
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