From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 8621856332
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 8621856332
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NOT ACE AT ALL

Reviewed: Sat, Nov 25, 2023
About ACE: 4.0 /10
The car itself was fine, but the overall experience was poor. Pick up did not go well having to wait 20+ minutes for the airport shuttle, then a further hour or so sorting out all the paperwork. This included being told I had to pay extra for 'their insurance' having already upgraded insurance on the original booking. When I booked the car it was good value for money but with this 'extra insurance' that they insisted I purchased it was comparable with other more reputable brands. To be honest, I was fearing the worst dropping the car back. There were several stressed customers there not happy about the insurance 'extras' and/or the time it was taking (reflecting my own experience). However, drop off was relatively straightforward although I was kept waiting about 20 minutes for the shuttle to return me to the airport. All in all, not a good experience and I will be careful to check reviews / use a more reputable company in the future.
About QEEQ: 8.0 /10
ACE has a lot of bad reviews and would query whether QEEQ want to continue promoting them...
Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve their service and vehicle condition. Thank you for your feedback. We look forward to serving you better next time.
Compact | Toyota Corolla or similar

Relevant Reviews on ACE in Canada

Yehudi Back

View more >
Reviewed: Tue, Aug 13, 2019
About ACE: 10.0 /10
Great, excellent service

T.Baker

View more >
Large SUV | Hyundai Santa Fe 7 Seats or similar
Reviewed: Sun, Aug 18, 2019
“Long wait but overall good experience.”
About ACE: 8.3 /10
They tried to give me a smaller vehicle than booked but once noted they brought the proper vehicle.
About QEEQ: 8.0 /10
Cheapest price I could find.

View more >
Small SUV | Jeep Wrangler 2 Doors or similar
Reviewed: Sun, Jul 21, 2019
“The rental experience was good but it was really expensive with the -24yo taxes.”
About ACE: 9.7 /10
Car exceeded our expectations.
About QEEQ: 8.0 /10

Terrible Experience

View more >
Medium SUV | Toyota RAV4 or similar
Reviewed: Mon, Jul 8, 2019
“I was given a huge dirty 4x4 truck, when I ordered a clean small SUV. Horrible experience.”
About ACE: 3.0 /10
I had to take a cab from the airport because the shuttle was "missing in action". The vehicle I ordered was not available. The vehicle I was given was filthy, huge, and stiff. Who wants to drive a 4x4 pickup around Calgary's and Edmonton's downtown cores? Lastly, I have knee issues...who wants to be climbing in and out of this huge truck. This was a bad experience.

B.Maniscalco

View more >
Compact | Ford Focus or similar
Reviewed: Fri, May 10, 2019
“Comfort, efficient and easy.”
About ACE: 9.7 /10
The car exceed our expectations. And the drop off was really easy, because we had an early flight, they told us just to park the car and leave the keys in the drop off keys. Everything was really fast and easy.
About QEEQ: 10.0 /10
It was really easy and secure.

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