NOT ACE AT ALL

Canada

Reviewed: Sat, Nov 25, 2023

About ACE: 4.0 /10

The car itself was fine, but the overall experience was poor. Pick up did not go well having to wait 20+ minutes for the airport shuttle, then a further hour or so sorting out all the paperwork. This included being told I had to pay extra for 'their insurance' having already upgraded insurance on the original booking. When I booked the car it was good value for money but with this 'extra insurance' that they insisted I purchased it was comparable with other more reputable brands. To be honest, I was fearing the worst dropping the car back. There were several stressed customers there not happy about the insurance 'extras' and/or the time it was taking (reflecting my own experience). However, drop off was relatively straightforward although I was kept waiting about 20 minutes for the shuttle to return me to the airport. All in all, not a good experience and I will be careful to check reviews / use a more reputable company in the future.

About QEEQ: 8.0 /10

ACE has a lot of bad reviews and would query whether QEEQ want to continue promoting them...

Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve their service and vehicle condition. Thank you for your feedback. We look forward to serving you better next time.

Compact | Toyota Corolla or similar

4 day rental

Relevant Reviews on ACE in Canada

W.Ronald

Canada

1 days rental

Economy | Hyundai Accent 2 Doors or similar

ACE

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Sun, Sep 8, 2019

“Don't use easyrentcars.”

About ACE: 2.0 /10

Don't rent from Easter re gal in Vancouver BC. First of all I thought I was renting from Ace. We used Ace in Europe and we were delighted. How this time it turned out not to be Ace but a sub company. My rental for 5 days was to be $144.00. I was not informed that the discount car rental sub company would not accept my personal car insurances. Discount wanted $50 per day for their insurance. The clerk told me this was BC policy. I called Hertz and got a rental no problem and they accepted my insurance.

Canada

1 days rental

Medium SUV | Toyota RAV4 or similar

ACE

Vancouver Airport(YVR)

Richmond

Canada

Reviewed: Wed, Aug 28, 2019

“Trouble free”

About ACE: 9.0 /10

Booked a midsize SUV but got a full size instead. It was very roomy but burned more gas.

About QEEQ: 10.0 /10

Very easy to book. Thank you.

B.Lambert

Canada

1 days rental

Compact | Toyota Corolla or similar

ACE

Charlottetown

Canada

Reviewed: Sat, Jul 21, 2018

“Excellent”

About ACE: 10.0 /10

Like: Service in Charlottetown Pei was absolutely excellent! I've traveled all over the world and was most impressed with everyone at Ace helping with directions etc. Car was wonderful and super economical fin gas.
Dislike: Nothing I didn't like. Have already recommended ACE to several freinds.

K.guel

Canada

1 days rental

Intermediate SUV | Toyota Rav4 or similar

ACE

Vancouver

Canada

Reviewed: Mon, Jun 18, 2018

“The staff was very helpful and the care was beautiful.”

About ACE: 10.0 /10

Like: I rented a red Jeep Rubicon 2018, it was my first time renting a car and they made my experience very pleasurable as well as knowledgeable. I was very pleased with the conditions of the jeep as well as the flexible times for drop-off, we needed to be at the airport by 7:00 am so that meant we had to get up very early and all we had to do was park the car in their lot and drop the keys in a secure box. Overall it was fantastic.