We took an Uber at 8:30 AM and arrived at the car rental service on time. The pickup process was smooth with no aggressive upselling. There were three of us, all with translated driver's licenses. The staff checked them and confirmed that we could drive without charging additional fees for extra drivers. The security deposit for the rental was $260, paid via Visa. The staff inspected the vehicle together with us, checked the fuel gauge, took photos for records, and reminded us to refuel the tank within 15 kilometers of the return location and keep the receipt as proof. After that, we hit the road. The car was quiet, in great condition, and everything went smoothly during the trip.
The overall experience for both picking up and dropping off this car was quite poor:
When picking up the car, there was a system error at the rental company, and I was initially given a large business vehicle. I had to return to the airport counter to exchange it for the car I reserved, a Subaru Forester. However, they didn’t have a Forester available at the time and gave me a similar Mazda instead (I’m not sure of the specific model). To avoid further delays, I accepted the Mazda, but its interior and luggage space were smaller than the Forester.
When returning the car, I was in a rush to catch a flight and didn’t refuel. Later, I noticed a charge of over 330 AUD for fuel on my credit card, whereas normally refueling would cost only 60 AUD. I filed a complaint with Zuzuche's customer service, and they responded promptly, stating that the rental company would refund the excess charge to my card within 7-10 business days. I’m still waiting to see if this refund will happen on time. Additionally, this drop-off point charges exorbitant airport construction fees!
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Affordable comfort
Relevant Reviews on Dollar in Australia
Colby
-
-
-
-
View more >Belle Lynch
-
-
-
-
View more >Pearl Sailsbury
-
-
-
-
View more >Julius Hughes
-
-
-
-
View more >Sandra Edison
-
-
-
-
View more >