Search for Europcar Car Rentals in San Francisco

Good car, reasonable price, but poor service standard by Fox Rent a Car

Pradip Kanakia

United States

Reviewed: Tue, Dec 12, 2023

About Europcar: 6.0 /10

While the car was in a good condition and the price was reasonable, the service at Fox Rent a Car was pathetic. There were just 2 people manning the counter and both were super slow in dealing with each customer. It took more than 10 min for each customer and they took so much time in non-business related conversation and in selling insurance, leading to longer queue of customers. When we escalated the slow service issue to the manager, she was cold and said they are short staffed and are doing what they can. The male staff member was hostile towards me and another customer for complaining to manager. My car took 45 min to arrive as the cleaning and washing was not completed. Further, Fox shuttle dropped us at a train station from where we had to take a train with our heavy luggage to reach the airport. The shuttle driver acknowledged that the poor service standards were due to Fox's constant cost cutting. I would never like to hire from Fox again and QeeQ should disassociate itself from this terrible service provider.

About QEEQ: 10.0 /10

The booking platform, pricing and insurance related information was very helpful. I raised a couple of queries through mail, which was promptly answered by QeeQ staff.