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Search for Europcar Car Rentals in San Francisco

Good car, reasonable price, but poor service standard by Fox Rent a Car

Reviewed: Tue, Dec 12, 2023
About Europcar: 6.0 /10
While the car was in a good condition and the price was reasonable, the service at Fox Rent a Car was pathetic. There were just 2 people manning the counter and both were super slow in dealing with each customer. It took more than 10 min for each customer and they took so much time in non-business related conversation and in selling insurance, leading to longer queue of customers. When we escalated the slow service issue to the manager, she was cold and said they are short staffed and are doing what they can. The male staff member was hostile towards me and another customer for complaining to manager. My car took 45 min to arrive as the cleaning and washing was not completed. Further, Fox shuttle dropped us at a train station from where we had to take a train with our heavy luggage to reach the airport. The shuttle driver acknowledged that the poor service standards were due to Fox's constant cost cutting. I would never like to hire from Fox again and QeeQ should disassociate itself from this terrible service provider.
About QEEQ: 10.0 /10
The booking platform, pricing and insurance related information was very helpful. I raised a couple of queries through mail, which was promptly answered by QeeQ staff.
Full Size Van | Dodge Grand Caravan or similar

Relevant Reviews on Europcar SAN FRANCISCO AIRPORT

Cathy Whit

View more >
Reviewed: Thu, Jan 9, 2025
About Europcar: 10.0 /10
Quite good.
About QEEQ: 8.0 /10

Gabriel Frances

View more >
Reviewed: Wed, Nov 6, 2024
About Europcar: 6.0 /10
Average service, but the vehicle is very new.
About QEEQ: 10.0 /10

Elliot Strachey

View more >
Reviewed: Wed, Feb 1, 2023
About Europcar: 2.0 /10
Europcar outsourced the car rental service to Fox Rent a Car, making me feel like I was being deceived. The service took an extremely long time; it took over 2 hours from when we entered the shop to when we got the car. The rental company is not at San Francisco Airport and requires a shuttle bus to reach.

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Medium SUV | Dodge Journey or similar
Reviewed: Thu, Sep 1, 2022
About Europcar: 8.0 /10
The car was not the one advertised in my booking but « an equivalent car » which never look as good as what I booked. It took some time to do the paper work - and finding the car ! - at pick up Everything else was great
About QEEQ: 9.0 /10

c.turbayne

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Intermediate | Volkswagen Jetta or similar
Reviewed: Wed, May 25, 2022
“Very easy to use and I would use again”
About Europcar: 10.0 /10
Car was very clean and easy to operate. Counter staff were efficient and easy to understand
About QEEQ: 10.0 /10
Worked very well and had no issues

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From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 3534105090