Friendly staff. easy check out.

There was a very long wait at the rental counter. On top of that Thrifty didn't have the mini-van that we RESERVED ahead of time. What's the point of a reservation then?! They gave us a small SUV that didn't even fit our luggage for a family of 6. Very disappointed.

We waited in line for almost two hours. American service is really not that great.

Not good; they didn't reserve a car for us.

It took an awfully long time to be served. It would be good if people with an existing booking had their own line/dedicated staff rather than having to wait behind people who were making new bookings. Not sure that white is the most intelligent/practical interior colour choice for a rental vehicle.

No problems at all.

We had to wait ages to pick up the car. I was only 3rd in the queue but waited over an hour - it seems the Thrifty staff spent ages trying to upsell each customer, hence the wait. By the time I was seen, the queue was around 20 people long and growing. By contrast, the drop off procedure was swift and efficient and the car itself was as ordered and expected