Al alquilar el coche no había ningún problema para hacerlo con tarjeta de debito. Cuando llegue a la ventanilla me exigieron contratar el seguro o sino no tendría coche. El seguro costó 7 veces mas que el alquiler.
I had an appointment at 8 AM but wasn’t able to get the car until 9 AM. I called but no one answered. When I finally got through, they told me they start working at 9 AM. Why show an 8 AM pickup time if you only start working at 9 AM? The rental office is at least 5 kilometers from the airport, and there's only one staff member. Worst car rental experience ever. When I arrived, the staff was arguing with a Middle Eastern customer who booked a Mercedes but was given a Toyota, claiming it was the same category. Do they think everyone is stupid? Another customer was arguing too. I felt very unsafe; I’ll always remember this extremely unpleasant car rental experience. They also tried to scam me in various ways. I paid 10,000 RMB on Zuzuche and then an additional 4,000 RMB for insurance on-site. Even if you buy full insurance on Zuzuche, it’s useless; they won’t give you the car without purchasing their insurance. If you want to get beaten up, scammed, and have your life threatened, choose this rental company. If not, switch as soon as possible.
For some reason, the Range Rover I booked was not available and was replaced with a Jaguar sedan. There was no prior notification. I'm not sure if it was an issue with QEEQ or b-rent.
The rental company did not inform us in advance that they require both a Visa and a MasterCard for the deposit, which prevented us from picking up the car. They also did not offer any alternative automatic transmission vehicles, causing delays in our schedule.
There was a bit of a wait to pick up the car, but nowhere near enough what we expected in August. Everyone was friendly and polite. We had no problems with the car. Definitely recommend!
About QEEQ:10.0/10
Everything was easy and straightforward. No hidden extras and the price was better than elsewhere. Will book again!
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