Naples Airport - Amalfi

Even though I bought full insurance through the car rental platform, the rental company charged me €226 for insurance, claiming they hadn't received the payment. The staff initially told me it was a rental fee, but the receipt listed various insurance charges.

Very dissatisfied with this rental company. First, the contact number provided by the car rental platform was unreachable. Since this rental company is not located at the airport, it is about a 10-minute drive away. After landing that day, we called the rental company but no one answered. We contacted the car rental platform’s customer service, but they couldn't reach the rental company either. We waited at the airport for two hours until finally, a car from the rental company picking up other customers took us back. Upon arrival, the staff at the rental company made things difficult and insisted we pay extra to upgrade the vehicle. When we refused to pay extra, they claimed they didn't have any automatic cars and offered us a manual one, even though we had reserved an automatic. After further discussions with the car rental platform’s customer service, we spent another two hours at the rental company before getting the car. The whole process took almost five hours, which was extremely frustrating.

They scam you with extra insurance. Even though I already bought insurance, they sneakily add another one in the terms without informing you. Once you sign, you're stuck with the extra charge.

There was a bit of a wait to pick up the car, but nowhere near enough what we expected in August. Everyone was friendly and polite. We had no problems with the car. Definitely recommend!

Everything was easy and straightforward. No hidden extras and the price was better than elsewhere. Will book again!

Sold duplicate insurance

Great service