Alles gut

I brought my driver's license and the free international driving permit translation certificate from Zuzuche, but I didn't get the German sworn translation certificate. As a result, the German car rental company required me to take full insurance or I wouldn't be able to rent the car. I was in a hurry and didn't have time to argue, so I ended up paying over 200 euros for insurance for 6 days while the car rental itself was just over 150 euros! Last time I used rentacars.com in Germany and paid directly on the website, then went to sign the contract and got the keys without anyone asking about the sworn translation certificate or insurance.

Service was average, businesslike, and not very enthusiastic in solving issues.

An Asian staff member had a very bad attitude.

Long waiting time in line, they changed the car model without permission, giving me a 1.6 Jeep Renegade (which starts at 110,000 RMB in China). I had reserved a BMW X1, but they claimed both cars are in the same category. The 1.6-liter engine's acceleration was terrible, and the driving experience was very poor. Complaints were useless; they said if I wanted to change the car, I had to pay more, and they kept pushing insurance. This rental company is very small, has few vehicles, and the car we got wasn't even German-plated; it had Slovakian plates. Be cautious when choosing a rental company. Don't do what I did, choosing a cheap option and regretting it later. Beware of foreign scams.

We reserved a BMW X5 but they didn't have any available. They asked us to choose between an X4 and a manual Ford. The X4's trunk was too small and we specifically requested an automatic, so why would they offer us a manual? After we requested a free upgrade, they finally provided us with a 9-seater Mercedes bus. Within two days, the display showed an AdBlue alert, which confused us! Later, in Prague, our car window was smashed, and we couldn't reach customer service. They only have rental points in Germany. After much hassle, we exchanged the car at Munich airport for a smaller 7-seater Mercedes, which soon displayed an oil level warning. Absolutely terrible experience! I strongly advise against renting from this company. So many bad experiences!