Buchbinder MüNCHEN AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Beatrice Juliet

Germany

Reviewed: Sun, Oct 7, 2018

About Buchbinder: 2.0 /10

Long waiting time in line, they changed the car model without permission, giving me a 1.6 Jeep Renegade (which starts at 110,000 RMB in China). I had reserved a BMW X1, but they claimed both cars are in the same category. The 1.6-liter engine's acceleration was terrible, and the driving experience was very poor. Complaints were useless; they said if I wanted to change the car, I had to pay more, and they kept pushing insurance. This rental company is very small, has few vehicles, and the car we got wasn't even German-plated; it had Slovakian plates. Be cautious when choosing a rental company. Don't do what I did, choosing a cheap option and regretting it later. Beware of foreign scams.

1 days rental

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Malcolm Rutherford

Germany

1 days rental

Reviewed: Mon, Mar 4, 2019

About Buchbinder: 2.0 /10

My friend was driving and accidentally scratched a small part of the car's front right corner. There was no deformation, but the rental company still charged us 870 euros. Even with high labor costs in Europe, 870 euros is exorbitant. The charge should be reasonable; it feels like they took the opportunity to overcharge us.

Jerry Lucas

Germany

1 days rental

Reviewed: Fri, Nov 16, 2018

About Buchbinder: 2.0 /10

Terrible experience. We purchased the full supplementary insurance, but the staff claimed it wasn't valid in Germany and persuaded us to buy an additional 350 euro insurance. Their German-accented English was hard to understand.

Lambert Southey

Germany

1 days rental

Reviewed: Sat, Oct 7, 2017

About Buchbinder: 4.0 /10

Lack of thoroughness.

Rupert Hansom

Germany

1 days rental

Reviewed: Sun, May 15, 2016

About Buchbinder: 2.0 /10

I requested an automatic transmission and waited for over an hour but didn't get one! I booked a compact luxury car but was given a lower-class Opel hatchback. The car was in very poor condition!

Porter Lindberg(h)

Germany

1 days rental

Reviewed: Mon, Aug 8, 2016

About Buchbinder: 2.0 /10

1) At Munich Airport, the staff marked the scratches on the car incorrectly, causing misunderstandings when returning the vehicle. 2) The working hours at Budapest airport are from 8:00 to 20:00. Our flight was at 9:20 in the morning, and we were pressed for time. We tried calling the return point the day before to ask if we could return the car a bit earlier, but couldn't get through after 18:00. 3) The car we got had an issue with the left rear tire pressure and the brakes were unstable.

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