Terrible service. Even though I showed the staff my order indicating I had already purchased full insurance, they insisted on adding insurance to the contract. Later, the staff claimed the extra payment was for fuel, but it included insurance, making me pay extra for insurance. Very deceitful.
They didn't provide the originally booked car. The only options were to upgrade at a higher price or accept a cheaper vehicle without any refund for the difference. The staff had a poor attitude, like we owed them a fortune. Despite having more staff than customers on site, only one desk was open, making the process very slow.
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