Great Car and Customer Service/ Missing Apple air tag
Alice M.
Puerto Rico
Reviewed: Tue, May 14, 2024
About ACE:9.0/10
The people were kind and courteous. The car was great, clean, and perfect for what we needed. They got us checked in and out super fast. I enjoyed renting from them. Definitely, will use them when we go back to PR.
On a separate note: I did have an Apple Air tag on our keyring that I forgot to take off. I did call twice and no one could find it, even though it pings that it's at the car rental location. I'll call again to see if they found it.
About QEEQ:10.0/10
I love the price drop! Cheapest car rental I could find! It was great.
Recommended. No surprise fees or hard sells—BE SURE TO READ THEIR RULES. Kind employees. If you don’t bring a copy of your coverage for the car itself and for liability don’t blame them for you not reading. You’ll also slow the line for everyone else.
“Charlie car rental in Puerto Rico will force you to pay an extra $8 a day for a toll pass -No tolls!”
About ACE:5.0/10
Finding the correct shuttle was very frustrating. I called Charlie car rental and was told - just look for a white van. The second time I called he said I had the wrong car rental.
About QEEQ:8.0/10
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Customer Service
Great Car and Customer Service/ Missing Apple air tag
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