SAN JUAN CAR RENTAL REVIEWS

Carro sensacional

Funciona muito bem

The car I had reserved was not available and they charged me several hundred dollars in extra "taxes and fees" that had not been quoted. This is unacceptable and should not happen.

It was awesome

You guys rock

El automóvil, la atención al cliente por el personal de Dolar, definitivamente superaron mis expectativas.

La plataforma es sencillamente es excelente y fácil de navegar

The people were kind and courteous. The car was great, clean, and perfect for what we needed. They got us checked in and out super fast. I enjoyed renting from them. Definitely, will use them when we go back to PR. On a separate note: I did have an Apple Air tag on our keyring that I forgot to take off. I did call twice and no one could find it, even though it pings that it's at the car rental location. I'll call again to see if they found it.

I love the price drop! Cheapest car rental I could find! It was great.

Was not told where to go to pickup the car. No info about a shuttle so we had to take a taxi. Long wait to to do paperwork to get the car

El auto un poco deteriorado pero funcionó bien. No puedo aceptar que el recipiente de agua de los wipers estaba vacío. Eso indica que no chequean bien los vehículos antes de entregarlos.

Muy fácil de operar.

Muy bueno el coche era lo que esperaba

El precio muy bueno

The rentals for Routes are provided by Allied. After arriving at the San Juan airport you need to call them to send the shuttle for you, it was very quick process. At the rental location it was very busy, many people waiting for cars, it was moving slow. We were informed that our rental was not returned yet by previous renters (we needed 7 seater) and they don't have another car for us so we need to wait for it to be returned. After inquiring again we were told that maybe renters will decide to keep the car longer (?). and we might not get the car at all !!!! After more complaining they suddenly realized they have a car for us on the lot so eventually we got it. All the process took almost 3 hours . During the return it was even more crowded, they tell you just to leave the car and go, (by the way on their front door specifically says NOT to leave without receipt and closing your contract) They just didn't have enough people working there, they were overwhelmed by the situation. WE were renting right after Christmas so very busy season but still they should be prepared and organized better.

Popular Auto was awesome great customer service I had to upgrade to a larger vehicle and there was no problem at all They were very quick to accommodate my needs Very polite and professional

Not really

The car rental company in Puerto Rico took almost 3 hours from 9 AM to 12 PM. They insisted that we buy their insurance, claiming I hadn't already purchased one. We were in a hurry, so we had to buy it. 1. I already sent them the rental pickup form via email: counter@charliecars.com 2. They said if I already paid, they would refund the amount. Please coordinate with the car rental company. See the receipt attached; Insurance: $200; Other charges include tolls and a deposit of $150; total is $388, which is more than the rental fee.

They made me purchase their basic coverage to protect the car which I know is a scam because I used to work at Enterprise rent a car. protection for car only is the damage waiver. I'm going to contact them for a refund for the other coverages that I did not want.

you guys are excellent!

Good experience, recent and clean vehicle. However, we had a flat tire and the crank to change the wheel was missing. In addition, We had to take out additional insurance at the request of the rental company when the vehicle was delivered

Easy booking process.

Car could be more clean.

Excellent counter staff

Good app

Excellent speedy friendly, professional service. The first jeep that we rented for the two weeks on one day, it would not start. We got a jump from a neighbor and drove straight to Alamo and they replaced it. No questions asked.

Perfect

Exelente servicio de principio a fin

Lo mejor de lo mejor

Excellent.

Excellent.

NU added extra fees not originally on the contract like toll tags, insurance and others

The service was good, and the overall process of picking up and returning the car was quite smooth.