CAR RENTAL REVIEWS ON EUROPCAR IN SAN JUAN

We arrived at the airport a bit earlier than expected, and as it was our first time renting a car, we thought we would pick the car up directly at the airport. Later, we found out that, at least in San Juan, all car rental companies, including Hertz and Avis, have pick-up locations near the airport. These companies provide shuttle services to and from the airport. Big companies have shuttles that come every few minutes. However, we booked with a small company, and they came only after we called them (of course, this was because we arrived early; otherwise, they might have been waiting at the airport). Also, note that the cost of the shuttle service is not included in your booking fee. The service was excellent, and the staff patiently and thoroughly explained the terms and how to use the car. They also answered some of our travel questions and tried their best to help us. The only downside is that this company has fewer car models to choose from, with limited options. However, the car we got had only about 7000 kilometers on it, so it was very new.

Muy buen servicio !!

It was an excellent experience. I called to confirm their shuttle van was on the way when I landed at the airport and they arrived within minutes. The pickup process was smooth and the vehicle was spotless and ready. We were in and out in less than 10 minutes. I highly recommend them and would rent from them again without hesitation.

Staff very helpful, polite and friendly

great service

Excellent service, met my expectations.

Easy to book what I needed.

Toyota Yaris had a very strong cigarette odor. Manager did not hesitate to changed car for a Toyota Corolla which was clean and no cigarette odors. overall experience was very pleasant. Manager and Van driver were both very friendly and accommodating.

Booking was very easy. Price drop did not work it's magic but was reasonable enough. Wish that Europcar would be in Car Rental location inside terminal rather than out of the terminal. Beware that they close at 9 pm sharp so if your late you'll need to drop off at airport parking lot and pay additional parking fee.

Good experience, recent and clean vehicle. However, we had a flat tire and the crank to change the wheel was missing. In addition, We had to take out additional insurance at the request of the rental company when the vehicle was delivered

Easy booking process.

Tout était bien ficelé, par contre Europcar n’est pas présent à l’aeroport de Porto Rico, c’est un petit container sur le parking d’un centre commercial à Carolina

Très bon contact, par mail et par téléphone. Ils sont rapide et le site est facile à utiliser

Ended up having to rent from a reliable competitor for the first day, due to location closing earlier than advertised. No apologies or anything. Ended up costing more than planned.

The counter staff were excellent,very helpful and went out of their way to ensure I had a car for my trip.

This app was amazing! It made booking a breeze especially for a first timer like myself. When i had a question and reached out by email, they quickly answered me back.

This was a stress free experience. The staff at the pickup place to include the driver that picked us up was outstanding, very courteous and friendly.The car was super clean and everything worked perfectly. Thanks

Had a little difficulty linking up with their shuttle driver; I had to wait about 45 mins, and call three times, for the shuttle to pick me up. But, once I got to their counter the process went smoothly.

Super easy.

We didn’t wait too long to have the car .

I don’t remember selecting a time to pick up, but it was booked for noon. However our plane was not arriving until 3:45 so I would not have booked to pick up before our plane arrived. When we got there our booking had been cancelled because it was over 3 hours old. Maybe I did not see this time when I was booking the car, but I don’t remember selecting to pick up at noon. Thankfully, they still had a car for us.

Me encantó el servicio

The service was good, and the overall process of picking up and returning the car was quite smooth.

Vehicle was great. Easy to work with. Nice staff. Fast shuttle to and from airport.

Easy to use app! Great selection!

The Europcar pickup location is about a 15-20 minute drive from the airport, with just a tiny office space, and the speed of service is incredibly slow. As someone who rents cars frequently, this was the worst experience I've ever had. Firstly, when booking through the rental platform, it was stated that there would be no charge for an additional driver, but upon arrival, there was an additional charge of $5/day for an extra driver. I've rented cars many times, including multiple times through this platform, and I've never had to pay additional fees like this. In the US, if you're renting a car, your spouse can legally drive the car with you without needing to be added as an extra driver—something another rental company told me during a previous rental. Secondly, there was a $10 toll activation fee. Fine, I agreed to all of that, but because we rented an SUV and there was only one available, we had no choice. After waiting in line to complete some paperwork and sign documents, which took about an hour, we loaded our luggage into the car only to find that the rear seatbelt wouldn’t buckle. This made the car unusable, so we went back. Since there were no other SUVs available, we had to downgrade to a sedan. The staff said they wouldn’t charge the additional driver fee and activation fee, meaning they just removed fees that weren’t supposed to be charged in the first place. I went from an SUV to a standard car. Unbelievable. Due to time constraints while traveling, I didn’t spend much time arguing. Also, this company doesn’t provide full-tank cars; you get the car with 3/8 of a tank and must return it with the same amount.

The car rental location is a bit far from the airport, but there is a shuttle service.