The Europcar pickup location is about a 15-20 minute drive from the airport, with just a tiny office space, and the speed of service is incredibly slow. As someone who rents cars frequently, this was the worst experience I've ever had. Firstly, when booking through the rental platform, it was stated that there would be no charge for an additional driver, but upon arrival, there was an additional charge of $5/day for an extra driver. I've rented cars many times, including multiple times through this platform, and I've never had to pay additional fees like this. In the US, if you're renting a car, your spouse can legally drive the car with you without needing to be added as an extra driver—something another rental company told me during a previous rental. Secondly, there was a $10 toll activation fee. Fine, I agreed to all of that, but because we rented an SUV and there was only one available, we had no choice. After waiting in line to complete some paperwork and sign documents, which took about an hour, we loaded our luggage into the car only to find that the rear seatbelt wouldn’t buckle. This made the car unusable, so we went back. Since there were no other SUVs available, we had to downgrade to a sedan. The staff said they wouldn’t charge the additional driver fee and activation fee, meaning they just removed fees that weren’t supposed to be charged in the first place. I went from an SUV to a standard car. Unbelievable. Due to time constraints while traveling, I didn’t spend much time arguing. Also, this company doesn’t provide full-tank cars; you get the car with 3/8 of a tank and must return it with the same amount.
The counter staff were excellent,very helpful and went out of their way to ensure I had a car for my trip.
About QEEQ:10.0/10
This app was amazing! It made booking a breeze especially for a first timer like myself. When i had a question and reached out by email, they quickly answered me back.
Vehicle was great. Easy to work with. Nice staff. Fast shuttle to and from airport.
About QEEQ:10.0/10
Easy to use app! Great selection!
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Europcar SAN JUAN LUIS MUNOZ MARIN AIRPORT
Edgar Dewey
-
-
-
-
View more >N.Rivera
-
-
-
-
View more >D.Durden
-
-
-
-
View more >C.Delgado
-
-
-
-
View more >-
-
-
-
View more >