Disappointed with the car booking company, very pleased with QEEQ and the help they've provided

No queue. The clerk asked if I could drive a manual car, I said no. So my reserved automatic Polo was changed to a Fiat 500, which was even smaller than the Polo, had poor power, and was very slow even with the pedal to the metal. It felt like I was downgraded without paying less. The clerk also recommended some automatic refueling service, claiming that the price was lower than the gas station and that I didn't need to refuel the car when returning it. However, in reality, regardless of how much fuel is left in the tank when you return it, the company charges as if the tank is empty. It's a scam.

No problem very friendly

Easy and nice

We waited for 90min after a 16h flight to receive our car. The car we booked wasnt available. Never mind, no guarantee for the booked class. The issue was the very long waiting time with not enough agents at the desk and IT systems that didnt work. Very tedious - have experienced way better in Italy even with the low cost rental companies. Our car got damaged and immediately after returning the car EUR 1400 was charged to my credit card. Without any information on the actual damage. I called the hotline, very rude and not helpful at all. In the end the guy just hang up the phone. Explained to me that the actual damage was below EUR 1000 after three weeks but refuse to return the outstanding monnies. BIG Mistake to book Budget.

car was very poor in its ability to go up hills.

Polite and friendly at pick up and drop off