Very dissatisfied with Thrifty Car Rental's service. We had scheduled to pick up the car at 1:00 PM, but the staff kept us waiting with the excuse that the car was being cleaned. We finally got the keys at 2:47 PM, and it wasn't even the Toyota Highlander we had reserved; they gave us a SsangYong instead. We spent nearly two hours negotiating with the store, and the staff casually said we could return the car later. It was infuriating. The two-hour wait disrupted our travel plans. Why didn't they just be honest about not having the car available? We could have switched to another rental company and saved our time. Very disappointed with Thrifty's service. Small companies often have service issues. I hope others learn from this experience and choose their rental company wisely.