Rome-Siena-Florence-Lucca-Venice-Milan-Rome-Pompeii-Rome Airport

The repair fee for scratches on the car body is too high; I was charged over 10,000 RMB for a small scratch.

Never choose small companies. The incompetent staff claimed my Korean driver's license and international driver's license number didn't match, causing me to spend extra money to take a taxi to the train station to get a car from Avis without any problem. My Italian friend called to resolve it, but they ignored the call and didn't respond to complaint emails.

The claim service is relatively slow.

The car model I wanted was not available. The car provided had nearly 80,000 kilometers on it. The fuel gauge did not show full even after refueling in the return area, always missing one bar. It felt like the gauge was manipulated. When returning the car, they said the tank was not full and wanted to charge nearly 50 euros. After lengthy negotiations and inspections confirming it was full, I still found extra charges on my bill after returning home. Not sure why, but I'm not going to bother. I won't choose this rental company next time!!!

Welcoming and friendly customer care, both at car collection and return. Good value for money.

Happy about the change in price, which made me save about 10$ after the booking.