Salt Lake City, Grand Teton National Park, Yellowstone National Park, Salt Lake City

I initially didn't notice it was an electric vehicle until I reached the counter. Since they required the car to be fully charged upon return and I feared I wouldn't have time to charge it then, I switched to a gasoline car, which cost an additional $45 per day. The rental company was not well-prepared; there were no cars available in the lot, and we had to wait for over an hour for cars to be delivered.

Lack of transparent fees and deliberate overcharging.

The shuttle bus from the airport to the rental car company’s parking lot comes about every 20-30 minutes. The rental car company’s counter is easy to find. However, the counter staff insisted on adding $59 for the EZ pass, saying that the highways from Boston to Washington don’t accept cash or credit card payments. Though the booking website mentioned only paying $259 at the store, Dollar ended up charging me $369 with tax included. I didn't bother arguing but felt that the rental car company should inform customers more clearly; it's quite disappointing.

The staff were very patient and the recommended additional options were quite practical. Pickup was very convenient with a good selection of vehicles, all in excellent condition. Overall, very satisfied.

Pickup was extremely slow. All rental companies in Boston share the same hall. While other companies processed 2 to 3 customers, Dollar barely managed one. If I hadn’t paid in full, I would have definitely switched companies on the spot. The most disappointing part was the GPS, which was a barely usable LG Android model. To make things worse, they didn't provide a GPS mount, so we had to hold it by hand in the passenger seat. After using it for half a day, I went to buy a Garmin GPS myself.