Added insurance at the airport, service was satisfactory

The counter is right in the airport hall, the staff are friendly, and the procedures are simple.

When picking up the car, the receptionist suggested buying insurance. I mentioned that I had already purchased full insurance through the car rental website, but she informed me that the insurance bought through them isn't from the designated insurance company. In case of any issues, they would directly charge 2500 NZD, which is their minimum claim amount, and I would have to deal with the insurance company back home, which could take up to six months. After some deliberation, I decided not to buy it.

Required to purchase local insurance

The Maori guy at reception wanted to charge us an extra 122 NZD even though we had already paid in full. He told us to contact QEEQ. After about 10 minutes, he admitted they made a mistake. Be cautious. The car was good, with only 17,000 kilometers driven.