Overall service is satisfactory.

Arrived early, staff explained early pickup and return, smoothly collected the car

Pretty good.

Located right inside the airport, several car rental company counters lined up, process was very easy.

It was easy to find the AVIS counter inside the terminal at Avalon Airport. The staff at the counter were very helpful. When I mentioned my preference for Toyota cars, they immediately swapped my initial reservation for a Camry, and reminded me that the car had a foot brake, which was very encouraging for me as a first-time right-hand drive driver. The return process was also very pleasant; the staff just asked if the tank was full and cheerfully said 'OK'.