CAR RENTAL REVIEWS ON AVIS AT AVALON AIRPORT, AVV

Arrived early, staff explained early pickup and return, smoothly collected the car

Good

It was easy to find the AVIS counter inside the terminal at Avalon Airport. The staff at the counter were very helpful. When I mentioned my preference for Toyota cars, they immediately swapped my initial reservation for a Camry, and reminded me that the car had a foot brake, which was very encouraging for me as a first-time right-hand drive driver. The return process was also very pleasant; the staff just asked if the tank was full and cheerfully said 'OK'.

The offline navigation by Tantu is absolutely terrible, and I have to emphasize it three times: it is completely unusable throughout the whole trip.

The service was excellent, and the pick-up and drop-off processes were very fast.

The car return experience was terrible: We weren't informed about the return parking lot address, only the front desk address. No signage or Chinese instructions for the return process. For those of us who are not very good at English, it was confusing. The staff told us to turn left at the first intersection, but it was actually the left turn at the entrance of the garage ahead. This caused a long search for the parking lot address, and we drove around the area many times due to unfamiliarity with the roads.

Good

The pickup and return processes were very fast.

Pretty good.

Overall service is satisfactory.

Located right inside the airport, several car rental company counters lined up, process was very easy.

Good

Penalty has been paid, but they keep charging management fees