CAR RENTAL REVIEWS ON EUROPCAR AT AVALON AIRPORT, AVV

Pickup was fine, but returning the car was a hassle. There was no onsite inspection unlike other companies. Nobody was there from the company, and the instructions on where to park were unclear. I had to ask staff from other companies to finally find the parking spot.

Waited for a long time at the site

Very good

The process of renting and returning the car was very smooth. Especially when returning the car, the staff just checked for damages and fuel, and we were good to go, it was super fast! When renting, our flight was delayed, but the staff extended the return time accordingly, which was very considerate and thoughtful!

Friendly and patient; the car was excellent.

Great service, got the car quickly.

Quick car pickup

The service attitude was indeed very good, but the efficiency was low. I waited in line for almost an hour.

Pick-up and drop-off are relatively easy, but an extra AUD 276 was charged during the rental, which I don't understand as it exceeded the booking cost by EUR 50 without any expense statement.

No need to queue, very professional

Due to the language barrier, communication wasn't very smooth. We arrived more than half an hour early to pick up the car. During the pre-authorization, an extra day's rental fee was directly pre-authorized (originally 100 AUD, actually 182.07 AUD). We only realized this after the payment was processed. Upon inquiry, they said that 82.07 AUD is an extra day's rental fee, which would be refunded if we return the car within the allowed time (even if it's half an hour earlier). If we exceed the time, the fee would be deducted. It would have been more acceptable if we had been informed before the payment.

Great, both picking up and returning the car were very convenient.

Good impression! Friendly reception, simple procedures, and the car was in good condition!