Due to the language barrier, communication wasn't very smooth. We arrived more than half an hour early to pick up the car. During the pre-authorization, an extra day's rental fee was directly pre-authorized (originally 100 AUD, actually 182.07 AUD). We only realized this after the payment was processed. Upon inquiry, they said that 82.07 AUD is an extra day's rental fee, which would be refunded if we return the car within the allowed time (even if it's half an hour earlier). If we exceed the time, the fee would be deducted. It would have been more acceptable if we had been informed before the payment.

Waited for a long time at the site

The wait time in the queue is often a problem.

My only problem was when I was booking - I put my flight details in as JQ631 - your computer program does not recognize the JQ for JetStar - it only needs the numbers - your computer program should be sensitive to this and be able to override it. I was stuck for several minutes trying to work out what was wrong.

Great desk at airport

no issue

The car is fine, spacious enough for 5 of us. The counter staff is awesome. Everything is fine. Thank you so much, Europcar.

Unfortunately, I did not get any price drop offer. It would have been better if i do.