The Hertz staff told us it was just a credit card pre-authorization, but in reality, they charged us the full insurance fee without our understanding of French. Moreover, no matter how we tried to explain later, they refused to refund it.

Very slow service

Firstly, the rental car counter at Paris airport is unbelievably slow; we waited a full hour and a half before it was our turn. Secondly, the counter staff didn't care about the car you reserved; they just kept pushing you to rent more expensive cars. We ended up with a car costing 1300 RMB per day. Finally, when we returned home, we were greeted with traffic fines totaling 3000 RMB, very frustrating!

The service attitude was just average.

Everything else was great! I booked a Golf but they gave me a Renault Clio, which was nice! It felt great to drive! However, finding the return route in Rome was really tough. The garage is on the seventh floor of the parking lot with no signs at the entrance. I missed it and had to navigate a lot of one-way streets before finally finding my way back. So frustrating!