We waited at the North Terminal bus station of Gatwick Airport in London for a while before a shuttle from the rental company picked us up. The car pickup process wasn't pleasant. My husband’s Chinese license translation wasn't accepted. I showed my UK license but was told it would cost £15 to call and verify its authenticity with the DVLA, although they didn't ultimately charge the £15. The staff had a very bad attitude. Also, because I bought full insurance from Zuzuche, they said it wasn't valid, and any scratch or minor issue found on return would result in a £2800 charge to my card, leaving me to claim with my insurance company back home. We drove very carefully and argued with each other a lot. Luckily, there were no issues when returning the car. I’ve learned my lesson and won't choose a rental company with low rental fees but high insurance excess again. It spoiled our trip's joy.