Western USA

There was almost no queue and the procedures were very simple. The car pickup was very quick, the whole process took less than 10 minutes (including receiving the car).

Pretty good

The store was satisfactory, but Alamo's customer service did not have Chinese-speaking staff in case of an accident. This caused a lot of stress and made communication difficult.

The Alamo sales representative insisted that we buy additional personal liability insurance, saying that our package did not include it. We went back and forth for over an hour. Later, we carefully looked at the car rental receipt and saw that it did include the additional insurance (though only the state's minimum coverage). We discussed this with the manager on duty and had them sign. Surprisingly, they then said, 'You can choose to buy this insurance if you want.' In conclusion: we were initially misled into buying it, but then we got a refund. It was a very unpleasant experience.

アメリカ旅行なのでアメ車に乗りたくてフォード車で予約したのですが、日産およびスバルの4台のうち好きなのを選べとのことで日産のALTIMAを選びましたが結果的に良かったです。オートパイロット機能がついており、アメリカの一直線の道を長距離走るのにスピードをセットし軽くハンドルを握るだけなので非常に楽でした。