Average, depends on luck

Very good, very patient

The process is simple and quick. While there are sales pitches for roadside assistance, if you express your preference, they don't persist. Very satisfied.

I booked a Grand Cherokee, but they gave me a Nissan family SUV when I picked up the car. After negotiating, they said there were no cars left and I would need to come back the next day for a standard SUV. Since that was inconvenient, I decided to wait. Just as I was about to leave, the staff brought a Ford Edge. Although the Edge is far from a Grand Cherokee, I didn't want to waste another day changing plans and booking accommodations, so I accepted it. I paid over $1300 for a Grand Cherokee but ended up driving a family SUV. The entire trip was frustrating.

Alamo and other rental companies are located at the Las Vegas airport car rental building, about a 10-minute ride on a free shuttle bus. The office is large, and since we arrived close to midnight, there was no queue. Two counters were open, and we quickly completed the rental process. With the rental confirmation slip, you can take the escalator to the parking lot. There was only one car left in the booked category, and the staff let us choose any car from the higher category, but we didn't need a larger vehicle, so we took the only one available, which was very new with only 8000 miles on it. Returning the car was super quick, taking less than a minute, just a check to see if the tank was full. The rental building is only a 2-minute drive from South Las Vegas Outlets and a gas station, very convenient!