Forceful upselling of extra insurance

The car matched the online photos, procedures were simple. Easy pickup.

Very good

There were many people at the counter when I picked up the car. I tried to use the self-service option, but it failed. Later, the counter staff told me that international rentals can only be processed at the counter, which caused a longer wait time, but overall it was okay.

We were assisted by an enthusiastic and humorous African-American lady. She only briefly mentioned additional insurance, and when we declined, she did not push further or show any dissatisfaction. Overall, the evaluation of Alamo is very high.