Sometimes the phone isn't answered. The only solution for vehicle issues is to change cars.

To avoid renting a 5 2 small 7-seater MPV, I specifically chose one of the only two large MPVs on the ZuZuCar website offered by Hertz (Citroen Spacetourer manual or similar). But at the Paris Charles de Gaulle Airport Terminal 1 when signing the rental contract, I was given a Volkswagen Sharan (UH60 BB VW SHARAN GPS BVA), a typical 5 2 7-seater, which can't fit five 20-inch suitcases when seating five adults and a child. After repeatedly requesting a larger model, they said there were none available, and the only option was to pay more for a 9-seater. Looking at Hertz's model card on-site, the I group doesn't even have the Sharan. Is this compact 5 2 MPV really what ZuZuCar considers a large MPV?

The queue was too long, only one staff member.

When I was paying with my credit card, the dollar limit was insufficient. Luckily, I had a backup card. It was quite embarrassing. Make sure your credit card has enough dollar limit before renting a car!

La voiture avait plusieurs dommages non répertoriés sur la fiche de prise en charge. J’ai dû demander une inspection avant le départ.