Normal wear on the wheel rim was labeled as scratches, resulting in an unjustified charge of 110 euros! Is there any business ethics left? Does this wear really worth this amount? How is that possible! Being unfamiliar with the place, I could only watch helplessly as I got ripped off.
The rules are too rigid. They specified a 10:30 AM pickup and didn't allow early pickups. The line was too slow. They insisted on buying insurance, and they were very unhappy if we didn't.
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