The rules are too rigid. They specified a 10:30 AM pickup and didn't allow early pickups. The line was too slow. They insisted on buying insurance, and they were very unhappy if we didn't.
The service attitude is acceptable, but the hidden fees are high. 1. The 20% tax is not mentioned in advance; 2. The provided GPS hasn't been updated for 31 months, some routes are not found, and some lead to wrong-way entries; 3. The GPS caused unnecessary detours, leading to exceeding the daily mileage limit, which is very high at 0.84 Euros per kilometer. It's outright robbery. Never using this company again.
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