From Vancouver, through Yoho, to Banff, then to Jasper, and back via Radium Hot Springs, Rossland, K

Quick and friendly

They were dismissive towards Chinese people, chatting with colleagues while handling matters. When finally available to process the car rental, they claimed they couldn't understand the bilingual confirmation form. Just because the Chinese characters were larger than the English ones, they insisted I read the confirmation number in English, at a slow pace. I switched to another person, who also spoke only English but was swift and efficient.

It was not the reserved vehicle, and there seemed to be no option to choose another. The rental company just brought a car at the scheduled time, handed over the keys, and that was it. No room for negotiation. One word: 'resigned.'

Very good.

The service was great, no upselling, the car was in good condition, and it was very close to the airport, about a 5-minute walk pushing a luggage cart from the airport.