I clearly booked a Grand Cherokee but got a Wrangler instead. It was really uncomfortable for five people. If I had known, I would have rented a sedan, which is more spacious and economical! The line for picking up the car was very long, but returning the car was quick.
The car model I reserved was unavailable, and I was told I would get a free upgrade, but it turned out to be a Jeep Wrangler! That's a downgrade! After further discussions, I got a Ford SUV, still unsatisfied. They obviously try to take advantage of Chinese customers, even though I had already bought all the insurance, they kept pushing additional coverage. Not good.
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