Good service

When we went to pick up the car, we had already completed the rental process and printed out the car rental order from China. However, the procedure took over 20 minutes. After paying the remaining balance and signing the documents, the agent was about to leave the counter. While organizing our documents, I realized my international driver's license translation was missing. We called the agent, but he ignored us. We searched through all possible luggage but couldn't find it. When we asked other staff members to help us locate the agent who assisted us, they informed us he had already left for the day. We insisted on reviewing the surveillance footage and finally discovered that my international driver's license translation was stuck underneath the computer keyboard. We wasted almost an hour at the pick-up location. There was no warm service, only frustration and anger!

Good service with high efficiency.

They provide great service and reception at Vancouver Airport, Calgary Airport, and downtown Vancouver. Car pickup and drop-off are convenient and quick. Professional service. Highly recommended.

The Chevrolet Epica is quite good. We drove it daily in Vancouver and used only $20 worth of gas in three days. It's inconvenient without a car, but having one is quite nice. The only downside is that parking can be expensive.

High efficiency and good attitude. A lost Leica camera was picked up by the staff and returned intact. Additionally, requests for vehicle changes were readily accommodated.