I hope for consistency and keeping promises.

The car pickup process was relatively smooth. The staff asked us where we were headed and, upon learning we were going to Banff, suggested we upgrade the car because the mountain roads might be challenging. In reality, there weren't many mountain roads, and they were very easy to drive on—it was easy to accidentally speed. They also asked if we needed roadside assistance insurance, but we decided we could change a tire ourselves, so we didn't add it. When we picked up the car, it seemed like we got an upgrade to a Ford Focus, which was practically new (only 5000 km driven). We were so excited about the new car that we didn't thoroughly inspect it; the windshield had a small crack. Although it didn't affect driving, we were a bit worried, especially since it rained later. We contacted the rental company and QEEQ for reassurance, and they both told us not to worry and enjoy our trip. The car return was unexpectedly smooth, taking only a 30-second inspection mainly to check the fuel tank. Overall, this company was pretty good.

Quite affordable. We upgraded the car by paying an extra thousand, getting a brand new seven-seater Dodge SUV. It's easy to handle. Including one-way rental, additional drivers, a full tank of gas, GPS navigation, full insurance, and road assistance insurance for eight days, it cost us less than 4,500.

It was fine, they didn't push additional insurance too much.

The counter staff tried to change the car typed and sell more insurance to us. We spent about 1hr to pick up the car. Course our plan was delay..