Great

There were some minor issues at the time of pickup. The reserved Grand Cherokee was not provided; the staff mentioned that in the US, the Grand Cherokee comes with navigation, and we needed to pay to upgrade. The models offered were all compact SUVs, which did not match my reservation. After some back and forth, a staff member kindly brought us a Grand Cherokee, ensuring a smooth, safe, and comfortable trip in the US.

The pick-up and drop-off process was very convenient, and the car was in good condition.

The pick-up process was not very smooth. I have rented cars in Los Angeles many times, and I only needed to present my Chinese driver's license. But this time, I was assisted by an older Indian man whose attitude was extremely cold, filled with arrogance and disdain. He insisted we provide a translation of the license. Later, we switched to a white service agent, and we didn't need any of that—just signed and took the car. The mindset of Indian and Pakistani staff really needs to be adjusted. During the drop-off, they insisted that we write down the mileage, which was never required before.

Staff efficiency is low, it takes too long to complete the paperwork, please speed up the process; everything else is fine