The service was very attentive and nice, but I was very dissatisfied with the car model! I booked a Volvo V40, but ended up with a Hyundai i30 at the same price! When I asked the store, they just said it's the same price and class, no exchange allowed.
The staff at the Hertz branch at Zurich Airport were super friendly. Although they didn’t provide the car we reserved, the first car they gave us was too small to fit our luggage. So we paid an extra 100 Swiss francs to switch to a larger one.
The vehicle was very new and in good condition, service was quick. However, there were no BMW 3 Series cars available in the group we booked, and the station wagon's trunk was relatively small.
About QEEQ:8.0/10
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