Average, depends on luck

The staff provided excellent service.

Large store, good service, and quick process.

The rental company's attitude was very poor. They were not proactive in communicating, and the price hikes were arbitrary with no standard pricing system.

The Alamo sales representative insisted that we buy additional personal liability insurance, saying that our package did not include it. We went back and forth for over an hour. Later, we carefully looked at the car rental receipt and saw that it did include the additional insurance (though only the state's minimum coverage). We discussed this with the manager on duty and had them sign. Surprisingly, they then said, 'You can choose to buy this insurance if you want.' In conclusion: we were initially misled into buying it, but then we got a refund. It was a very unpleasant experience.