The attitude was good because they made me pay extra.

I didn't know the store added an 'Enhanced Protection (EP) Fee.' The contract needs to be signed to pick up the car, but it's not the insurance I wanted. I bought all the necessary insurance already and showed him my order. I only wanted to pay $497.6, but he said the prepayment was collected by you, and the $675.87 was charged by the store. Due to time constraints, we hurried to pick up and return the car, paid the fee first, and decided to address it later. Also, 497.6 + 4.48 + 163.66 does not equal 675.87! It equals 665.74, thank you!

Very convenient and great customer service.

Very efficient, and the counter with the most customers at the airport.

The service staff tried to sell additional services and spelled my name wrong, which significantly delayed the process. However, the return process was smooth, and the manager-like staff member was very friendly and even helped us find the return location.